Customer Services

The foundation of HAC’s success is our hard-earned reputation for effectively listening to our customers and focusing on customer service. HAC strives to provide quality customer service as affirmed by numerous merchant and customer references and recommendation letters. HAC provides its customers quick, up to date access to their account information, its status and the opportunity to view recent account transaction history, the ability to make convenient online payments and the capability to receive online notices and statements.
Merchant Services

HAC is committed to utilizing trained professional staffing and the most current technologies available to help your business accomplish all its objectives. Through our programs, we hope to maximize your revenue and improve your bottom line. Designed for easy approvals on both low and high-risk accounts, HAC offers customized credit and servicing programs to fit the needs of your business today and its future development.
Broker Services

HAC maintains and promotes numerous independent associations with Brokers (Independent Contractors) and their retail and commercial clients. Upon becoming an associated independent Broker with HAC, you would be eligible for qualified compensation based on the volumes and quantities of account receivables acquired and/or billed and serviced by HAC.
 

Notice


On Thursday, March 19, 2020 California Governor Gavin Newsom ordered all California residents to stay home due to the COVID-19 crisis. There are exceptions for essential services. As a company in the financial services sector Home Acceptance Corporation is a business providing essential services. Accordingly, Home Acceptance will remain open and continue to operate. Nevertheless, out of concern for the health of our employees and because the new mandated restrictions have placed additional strain on them and their families, we are implementing changes to our hours of operation and certain protocols with respect to in-person communications. We are here to serve our merchants and our customers and will continue to do so. These changes may affect the speed and level of service we strive for on a temporary basis but we will do our best to minimize any inconvenience. Please see the information below.

Our Temporary New Hours will be:

Monday through Friday: 9:00 A.M. to 5:30 P.M.

With respect to On-line Applications and Approvals, all applications will be reviewed and we will do our best to answer all even if received outside these hours.

Please note: If you are planning to make an in-person visit please call in advance to schedule a specific appointment time. All walk-in traffic is curtailed effective immediately.

As always, we appreciate your business and will do everything we can to continue to serve your needs while keeping the health and welfare of our employees, customers and merchants as our top priority.

Thank you.


Home Acceptance Corporation